Tailored support solutions for every resident
Our resident support staff is only available during business hours, Monday through Friday, 8:00 am to 6:00 pm EST. We offer 24/7 after-hours support where a live person is always available to talk with you. All relevant and pertinent information will be sent directly to our resident support staff and answered within 24 business hours.
In case of an emergency, such as a power outage, our resident support and field personnel teams will be notified immediately via emails, calls, and texts to begin the troubleshooting process and provide you with the most up-to-date information via our website.
How to contact us
PHONE
614.918.2031 or 877.818.2637
The NEP Resident Support team is available 8:00 am to 6:00 pm EST, Monday through Friday.
After-hours emergency support is available 24/7.
Fill out the form below or email us at ResidentSupport@NationwideEnergyPartners.com.
If you are moving into or out of a condominium, please click the button below and use the form to submit your move information.